Thank you for choosing simcockbiostat.co.uk. We are committed to providing our customers with high-quality laboratory supplies and research consumables. If you are not satisfied with your purchase, please read our Refund and Return Policy below.
Return Eligibility
You can apply for a return within 30 days of receiving the goods.
To qualify for a return, the goods must:
Be in unused condition;
Be in their original packaging;
Be with all accessories, instructions, and related attachments;
Be in a condition suitable for resale.
Due to hygiene, safety, or the special nature of the product, some items may not be eligible for return. Please refer to the product page for details.
Non-Returnable Items
The following are generally not eligible for returns:
Damage caused by the customer;
Used, modified, or improperly used goods;
Orders exceeding the return application period;
Customized or specially ordered products.
Damaged or Incorrectly Shipped Goods
If you receive goods that:
Are damaged during shipping;
Receive the wrong goods;
The goods have obvious quality problems;
Please contact us as soon as possible after receiving the goods and provide your order number and relevant photos. We will arrange for a replacement, exchange, or refund after verification.
Refund Process: Contact Customer Service to submit a return request; After review and confirmation, obtain return instructions; Return the item as required; Process the refund upon receipt and inspection of the returned item.
Return Address: 20 Summerfield Road, Torquay, England, TQ2 7DL Unauthorized returns may not be accepted.
Refund Time:
After refund approval, funds will typically be returned to the original payment account within 3-5 business days.
Specific arrival time may vary depending on the processing speed of the bank, credit card institution, or payment service provider.
Shipping Costs: For returns due to product quality issues, shipping damage, or incorrect shipment, we will cover reasonable return shipping costs.
For returns due to personal reasons (such as changing purchase intentions, incorrect selection, etc.), return shipping costs are usually borne by the customer.
Original shipping costs (if applicable) are generally non-refundable.
Order Cancellation:
If your order has not yet been shipped, you can contact us to cancel it.
If your order has already been processed or shipped, it will need to be processed according to the return procedure.
We will assist you with the issue as soon as possible and thank you for your trust and support of simcockbiostat.co.uk. 🔬🧪📦